Terms & Conditions

By placing an order with Archtools, the client is assumed to have agreed to trade within the following terms and conditions:

Acceptance & price variations: Quotations are valid for a maximum period of 30 days. Prices may be subject to change without notice after this.

Delivery: Schedules of delivery are estimates only. We will use our best efforts to deliver at times stated but shall not be liable for any delays due to causes beyond our control. Goods shall be deemed to be delivered when handed to carriers. Returns at customers cost only.


Delivery charges are based on the weight of the item(s). Archtools.eu calculates the total weight of an order and applies the weight to a corresponding pricing tier as per royal mail and parcel force.. All our prices include VAT at the current rate.

Schedules of delivery are estimates only. We will use our best efforts to deliver at times stated but shall not be liable for any delays due to causes beyond our control. Goods shall be deemed to be delivered when handed to carriers.

Returns are at the customers cost only. If for any reason the goods you have ordered are out of stock, a member of our staff will contact you with revised delivery details.

If goods fail to reach the recipient, it is the responsibility of the recipient to inform archtools of a failed delivery. Failed deliveries which exceed a 6 month period, and failure to inform archtools within that 6 month period will be non-refundable.

 

Import duties, taxes, and additional custom fee charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

 

If for any reason, a delivery fails to reach its destination, or goods arrived damaged, please contact customercare@archtools.eu

 


Payment: Payment in full is due within fourteen days after date of invoice. We reserve the right to charge interest on overdue accounts daily pro-rata at 8% over National Westminster Bank base lending rate. A £10.00 fee will be added to all late accounts. We further reserve the right to use The Late Payment of Commercial Debts (Interest) Act 1998 on all late payments. 


We reserve the right to charge interest on overdue accounts daily pro-rata at 8% over National Westminster Bank base lending rate. A £10.00 fee will be added to all late accounts. We further reserve the right to use The Late Payment of Commercial Debts (Interest) Act 1998 on all late payments.


Discounts: Any discounts offered will be forfeit on late payment on invoices.

Title to Goods: Risk in the goods passes to the client on delivery but legal title remains with us so long as any sum due to us on any account or grounds is unpaid. The client agrees that, in seeking to exercise our rights under this clause, we may at any reasonable time enter the client's premises and recover and remove our goods.

Copyright: Copyright and all other intellectual property rights deriving from our work remains with us unless otherwise agreed by us in writing.

Cancellation: We shall be entitled to suspend or cancel deliveries and/or work under any contract between the client and us if any payment due from the client is not made by its due date. Orders once placed by the client cannot be cancelled nor may products be returned for credit unless previously agreed in writing.

Force majeure: We will be released from any liability to the client if performance of the contract is delayed or prevented by any cause whatsoever beyond our control.

Overseas order: All overseas orders shall be paid for in full in advance of despatch.

Disputes: English law shall determine any dispute arising under these terms and conditions.
 
Standard Terms & Conditions:

This guarantee, and the guarantee period, begins on the date of purchase as detailed on your invoice. If this product develops a fault return it to Archtools, stating details of the fault. You will receive a replacement or refund. When you return the product please give precise details of the fault requiring correction and your name and address must be submitted to validate the claim.
 
We do not refund carriage. All products should be in a suitably clean and safe state for repair, and should be packaged carefully to prevent damage or injury during transportation. We may reject unsuitable or unsafe deliveries.
 
The repair or replacement of the product will not extend, or renew the period of guarantee. Retained tools, or parts, for which a replacement has been issued, will become the property of Archtools. The repair or replacement of your product under this guarantee provides benefits which are additional to, and do not affect, your statutory rights as a consumer.
 
What is covered: The repair or replacement of the product, once verified to the satisfaction of Archtools, that the defect is due to faulty materials or workmanship. If any product is no longer available or out of manufacture Archtools may replace it with a functional replacement..
What is not covered:

 

Normal wear and tear caused by use in accordance with the operating instructions.
Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than the purposes it was sold for.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories, which are not normally part of the product.
Repairs or alterations carried out by parties other than Archtools
Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product.


 

Privacy Policy: We treat all information as private and confidential, any information we do collect is kept in a secure location.  We will only use information supplied by you for the purpose of processing your order and the delivery of goods.

Once your order has been processed we will delete your credit / debit card details from our records. You may receive e-mails from our company with regard to your current open orders and occasional special offers, announcements etc. Your email address is used solely for this purpose.

You may ask that your details be removed from our system by contacting us at: customercare@archtools.eu

We do not and will not sell or release information provided by you to any third parties, except when in connection with your order(s) to our approved courier, or in exceptional cases of debt recovery. Unless required by law.

We employ the use of cookies to assist us in the process of analytics and usability. A cookie is a small piece of computer code that enables web servers to identify users. Cookies do not store any information that you have provided to our site. They are simply identifiers.


As part of the changes in law by the Information Commissioner’s Office (ICO) which states “cookies can only be placed on machines where the user or subscriber has given their consent.” We now require you to confirm that you do indeed accept the terms of this privacy policy and grant Archtools LTD the authorisation to employ the usage of cookies where we see fit. 


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